Ordering Information

After you submit an order online, you will get an automatically generated e-mail to confirm that it's been received here.

After that, usually within 24 hours (or on Monday if you are ordering over the weekend), we will e-mail you to let you know your order is being filled. Despite our best efforts, occasionally something will be out of stock. If that happens, we'll e-mail you to ask what you prefer in terms of back-ordering.

Also, please note: We try to keep prices on the website up to date, but because we keep a tremendous inventory, operate without a computerized inventory system, update prices manually, and sell some pieces quite seldom, sometimes a price will be out of date. If you order a piece for which our website price is out of date, we will e-mail you to give you the current price and ask for your confirmation before shipping.

Payment Information

In order to give you the fastest, most efficient service, we request that payment be provided for at the time of the order. You can do this by entering your credit card information on the Secure Order Form. NOTE: When paying by credit card, you will not be charged until your order is shipped. If you prefer to pay by check, just print out a copy of your order and mail it to us along with your check. Please remember to allow 7-10 days for processing.

Purchase Orders

We welcome purchase orders from schools and other institutions. If you shop online, use the 'Special Comments' box on the final order form to cite your PO number. You may also print out your order and mail it to us along with a copy of your PO. If your school does not require POs, simply place your order and instruct us to bill the appropriate office. If you are within New York State and are tax exempt, we will need a copy of your sales tax exemption form to keep on file.

Returns

Music is not returnable or exchangeable unless it is defective in some way (missing a part, blank or out of order pages, etc) or we shipped the wrong item to you. We can not take back music because it is not satisfactory or is not what you expected, or because it is too easy or too difficult or you decided to change your program after you ordered it. In the case of defective music, we will exchange your defective copy for a corrected version if possible. We will only issue a refund or credit if a corrected copy is no longer available.